Terms of Service

Effective November 1, 2026.

Booking and authorization

These terms apply to detailing services booked with NYAJ Luxury Autospa LLC through nyajluxuryautospa.com or directly with our team. Please review them before paying. By booking, you confirm that you own the vehicle or have permission to authorize the service and that the booking details you provide are accurate. Your booking summary identifies your selected services, price and appointment details.

Prices, deposits and payment

You may pay a $50 deposit or the full amount when booking. The deposit is part of your service total, not an additional fee. Any remaining balance is due when the service is completed. Square processes online payments. Eligible promotional codes apply to the full service price; choosing the deposit option does not reduce the fixed $50 deposit. Offer restrictions and eligibility shown when booking apply. We will explain and obtain your approval for any additional charge before performing the additional work.

Cancellations and rescheduling

You may cancel up to 24 hours before your scheduled appointment and reschedule up to 2 hours before it. Deposits are non-refundable when you cancel. Use the Manage Appointment link in your confirmation, or contact us if you need help. For late cancellations, missed appointments, late rescheduling requests or refunds of amounts paid beyond the deposit, contact us so we can review your booking and explain the applicable outcome. These terms do not authorize an undisclosed cancellation fee.

Weather and service changes

Mobile detailing depends on weather, safe working conditions and access to the vehicle. We may need to delay or reschedule when conditions prevent safe service and will contact you to arrange the next steps. If NYAJ cancels and cannot provide a mutually acceptable replacement appointment, we will refund payments for the service we cannot provide, including the deposit.

Preparing for your mobile appointment

Provide an accurate service address, lawful parking and enough safe space to work around the vehicle. Essential service requires access to customer-provided water and power. Other packages include NYAJ-provided water and power as described in your booking. Please make the vehicle accessible and remove valuables, personal belongings and items that prevent access to areas you want cleaned. Tell us about delicate surfaces, aftermarket equipment, loose trim, leaks or other known concerns before work begins. If access or required utilities are unavailable, contact us to discuss the appointment.

Vehicle condition and additional work

Package descriptions define the work included. Excessive soiling, pet hair, stains or other conditions may require additional time or a different service. We will discuss the condition, proposed work and any additional price with you before proceeding. We may decline work that cannot be performed safely. Detailing results depend on the condition and materials of the vehicle; some stains, odors, scratches, wear or permanent damage may remain. Detailing does not include repairs or restoration beyond the service you select.

Refresh Maintenance eligibility

Refresh Maintenance is available within 31 days of a completed Signature or higher service. Eligibility and vehicle condition may be checked before service. If the vehicle requires a different package, we will explain the options and obtain approval for any price change before performing that work.

Vehicle condition records and service concerns

We may document vehicle condition before and after service to record existing damage, work performed and any concerns. This does not grant permission to use identifiable customer information in advertising. Please report any service concern or suspected damage as soon as reasonably possible, with your booking details and available photos, so we can investigate and discuss a resolution. Nothing in these terms excludes responsibility that cannot lawfully be excluded or limits rights available under applicable law.

Appointment communications and privacy

We use the contact information you provide to manage your booking and respond to questions. Appointment text messages are optional and require separate SMS consent; agreeing to these service terms does not subscribe you to texts. You may book without SMS consent. See our Privacy Policy and SMS Terms and Conditions for details. Opting out of texts does not cancel an appointment.

Updates and contact

We may update these terms by publishing a revised effective date. Changes apply to future bookings; an existing booking remains subject to the terms accepted when it was made unless you agree otherwise or applicable law requires a change. Contact NYAJ Luxury Autospa LLC at booking@nyajluxuryautospa.com or 407-602-8436.